Answers for clinics evaluating PhyseoApp

No. Patients open a secure link from an email, verify their identity with a six-digit code, and view their programme in a responsive web portal through any modern browser.

Patients enter a six-digit code sent to their email before their programme is displayed, confirming they are the intended recipient without needing a password or account.

Yes. Patients can use a clean print view or download a branded PDF copy of their full programme.

Yes. Clinics can configure their own SMTP email provider, or use the platform's built-in delivery service.

Yes. Clinics can apply their own logo, colours and identity to emails, the patient portal, login screens and PDFs.

Yes. Multi-clinic support includes clinic-level configuration, centralised staff management, and data kept isolated between locations.

The platform includes encryption of sensitive data, staff multi-factor authentication, secure patient verification, cryptographically secure programme links, audit logging, role-based access and more. See the Security page for the full list.

Yes. Practitioners can see link clicks, verification events, programme views, prints, PDF downloads, and first and last viewed timestamps for every programme.

Sent programmes are preserved as immutable snapshots. Changing an exercise in the library later does not alter programmes that have already been sent to patients.

Yes. Patient and exercise data can be imported using CSV imports, helping clinics get started faster.

No. Practitioners and administrators use the platform through a web browser, and patients need nothing installed at all.

The platform supports role-based access for practitioners, receptionists and administrators, so each team member sees only what their role requires.

No. PhyseoApp is an exercise prescription platform that complements your existing clinical and practice-management systems — it is not an electronic health record or booking system.

Link expiry is configurable by the clinic, and links are automatically rotated whenever a programme is resent.

Yes. Patients log each day's exercises as complete, and an adherence rate is calculated automatically showing the percentage of prescribed exercises completed, with a calendar view of past completions.

Yes. Patients report pain daily using a simple 0–10 pain scale, with an optional comment. Pain levels are shown to the practitioner with trend visualisation over time.

Yes. Patients can send secure messages to their practitioner from within the portal, and practitioners reply from the platform. Each conversation is scoped to the clinic relationship, not a single programme.

Yes. Configurable reminder emails are sent to patients who haven't logged activity for a set number of days, helping keep programmes on track between appointments.

An automatic alert email is sent to the assigned practitioner whenever a patient reports pain above a threshold the clinic configures, so it can be acted on before the next appointment.

Yes. Patients see their current exercise streak and can earn milestone and achievement badges. These are clinically appropriate and subtle — calculated from real activity and shown only once earned.

Yes. Clinic administrators can export adherence and pain data as CSV for reporting.

Yes. A dedicated analytics page shows clinic-wide adherence and pain trends, an engagement funnel, and a "patients needing attention" view that flags inactivity and high pain automatically.